MONEY-BACK GUARANTEE
What Do We Guarantee?
Authentic Guarantee
All dolls at 76dollshop are 100% authentic. We are a verified official sex doll supplier and distributor for many reputable manufacturers and are authorized to import sex dolls worldwide. Click to view our authorization certificates.
Brand New & Perfect Condition Guarantee
All sex dolls will arrive in brand new and original condition, fully functional, and exactly as described on our website.
Quality Control
We have established a strict quality control system, and every doll is thoroughly inspected and tested before leaving our studio. We ensure firm privacy-preserving packaging and guaranteed logistics. We perform a quality check on your dolls before shipping them to you, minimizing the chances of any damage or defects.
100% Satisfaction
With first-class service and 5-star ratings, 76dollshop is a leading retailer of over 40 doll brands, making it the best place to buy premium quality sex dolls. We offer factory pictures to ensure you are satisfied with all the details before shipment. If there is any mistake with your order (defects or wrong shipment) upon receipt of your doll, we will fix it or replace it.
How Does The Money-Back Guarantee Work?
Upon receiving your doll, it is crucial to inspect it thoroughly, from head to toe, and take photos or videos of the unboxing process. Please refrain from using the doll until you have completed the inspection and ensured it is in perfect condition.
If you find that your doll is damaged or grossly different from the description provided, please contact our support team immediately with as much detail as possible, including clear photos and videos. Our team will work with you to diagnose the issue and provide compensation accordingly, which may include a replacement, partial refund, or full refund, depending on the degree of damage to the doll.
- Incorrect Dolls: When you receive the doll and you find it looks absolutely different from the factory pictures or website, just show us an unboxing video (with the whole body, head, shipping label, and outside package box ). We will report and check with our factory and shipping carrier, and arrange a new replacement for you.
- Damaged Dolls: You should file a claim with the shipping carrier on receipt of your package if it is severely damaged. A new replacement will be arranged depending on how severe the damage is. For slight damage, we will provide all the necessary kits to help you fix the item.
- Missing Package: If the tracking number shows your package is delivered but you didn’t receive anything, call UPS/FedEx and file a claim ASAP. Just in case, we add an adult signature service for most packages (exceptions may apply.)
What's Not Covered By The Money-Back Guarantee?
Minor Blemishes
Minor defects are not considered damage and are not covered by our money-back guarantee. These minor blemishes include skin blemishes, scratches, marks, indentations, dents, micro-cuts, minor changes in the skin surface, loose or missing fingernails/toenails, loose or missing eyelashes, and slight inconsistencies with facial or body makeup. These blemishes can be fixed according to 76dollshop’s suggestions.
Finger & Toe Nails – Nails on the dolls may become loose during shipping or after you receive the package as we use light glue to allow easy removal by the buyer. If a nail falls off, simply use our lash & nail glue to re-attach it.
Loose Eyelash – A protective eye mask (spongy) will be attached to the doll’s face to protect her eyes. Even if the eyelash falls off, you can re-attach it with our lash & nail glue.
Minor Skin Blemishes – Slight changes in the skin surface caused by the manufacturing process (such as injection sites, mold seam lines, scars on silicone heads, etc.) are not considered defects and are not covered by our money-back guarantee.
Minor Shipping Damage – Minor damage caused by the courier, such as scrapes on the skin or a bent neck, can be easily repaired. 76dollshop can provide assistance and repair tools. Customers should attempt reasonable repairs based on our recommendations.
Handmade Quality
All sex dolls at 76dollshop are handmade, making each doll slightly unique. You will receive photos of your doll before it is shipped from the factory. If the details significantly differ from your expectations, we will correct them at your request before the doll leaves the workshop. Ensure our email (76dollshop@gmail.com) is not blocked so you receive our information in time.
Facial makeup, areola color, vagina color, etc., may vary slightly due to screen displays or manual application. While we strive to recreate the makeup shown in pictures, an exact match is not guaranteed. Please allow a slight 1-3cm difference due to manual measurement.
Heating and Moaning Features
Some manufacturers do not cover these features. We recommend purchasing a heating blanket instead of opting for the heating feature. Ensure the heating and moaning options work upon receipt of your doll, as we do not cover issues that arise during use.
User Damage
All dolls undergo a quality check before shipping. If damage is believed to be caused by customer mishandling or negligence, such as hyperextension of the limbs, skeleton fractures, or tearing, it will not be covered under warranty. We reserve the right to review the doll and assess the damage source based on provided information. The final decision will be at the sole discretion of 76dollshop.
Used Dolls
Sex dolls are highly personal products. Any dolls that have been used are not eligible for our guarantee. However, we will do our best to suggest a fix for you.