Customer Commitment at 76dollshop

At 76dollshop, we are dedicated to providing our customers with high-quality products and exceptional service. This section will outline our commitment to product quality and explain our policies regarding order cancellations, refunds, and returns. Understanding these policies will allow you to shop at 76dollshop.com with confidence, knowing your satisfaction is our top priority. If you have any questions or concerns, please do not hesitate to contact our dedicated customer support team.

76dollshop Guarantee

Authorized Seller 76dollshop is a verified and official vendor/distributor of WM Dolls, YL Dolls, Piper Doll, Irontech, Zelex, and more. All dolls are 100% authentic. View our brand authorization certifications HERE.

FDA & CE Approved Our certifications ensure that our products have undergone rigorous testing and comply with international regulations. Our sex dolls are safe and durable, providing you with a worry-free and enjoyable experience.

Ready Doll Image Before your doll is shipped, you can review photos of your doll. This gives you the opportunity to adjust face makeup, hairstyle, body details, and more, ensuring every detail is exactly as you want.

100% Satisfaction With first-class service and 5-star ratings, 76dollshop is the best store to buy premium quality sex dolls. As an industry-leading retailer of over 30 doll brands, all our sex dolls are made of platinum TPE or Silicone, and are 100% non-toxic.

 

Cancellation Policy

While we offer some of the most flexible return policies in the sex doll industry, it's important to note that once you place an order, whether with a deposit or full payment, your purchase is considered final.

Confirm Everything Before You Pay

Please ensure you know exactly what you want before placing an order. Once you decide to pay, you should be fully committed to your purchase. Check factory photos of the doll or a similar doll before placing an order. We are happy to assist with any questions before purchasing!

Cancel Order Within 24 Hours

Order processing begins within 8 hours of receiving your payment. This means that materials are purchased, time is allocated, and costs are incurred almost immediately. To ensure timely delivery, we work under strict time constraints. Please verify your order details before submitting. Once your order exceeds 24 hours or production has started, you cannot cancel your custom order for any reason.

• Cancel within 8 hours: 95% refund
• Cancel within 24 hours: 80% refund

Why Do We Charge Restocking Fees?

Restocking fees cover the costs associated with processing an order, including customer service and communication with manufacturers. Cancelling a finished doll order involves costs related to packing, materials, and time. The time and materials required for inspecting, repackaging, and restocking are significant.

Orders Can Be Modified in Some Cases

You will not be charged any fees to add or change items before processing begins. Once an order is processed, it cannot be changed or canceled since it’s a custom-made product. If your order is already in processing, any changes or cancellations will be subject to our Return & Exchange Policy.

Returns Policy

Inspect and Report Your Doll Upon Receipt

Thoroughly inspect the doll from head to toe before use. If the product is damaged due to improper use, you will not be eligible for any return or exchange services. It is important to handle the item properly to avoid causing any damage.

If you have any complaints or dissatisfaction, please contact us within 24 hours. Include as much detail as possible, including images and videos. Email us at 76dollshop@gmail.com so we can work to resolve the issue.

We appreciate any feedback as it helps us work with our manufacturers to prevent these issues in the future.

Damage and Warranty

For the following scenarios, we will offer reshipment, remake, or partial refund:

• Incorrect Dolls: If you receive a doll that looks completely different from the factory pictures or website, show us an unboxing video (including the whole body, head, shipping label, and outside package box). We will report and check with our factory and shipping carrier, and arrange a new replacement for you.
• Damaged Dolls: File a claim with the shipping carrier if your package is severely damaged upon receipt. A new replacement will be arranged depending on the severity of the damage. For slight damage, we will provide all necessary kits to help you fix the item.
• Missing Package: If the tracking number shows your package is delivered but you didn’t receive anything, call UPS/FedEx and file a claim ASAP. We add an adult signature service for most packages (exceptions may apply).

We offer a Money Back Guarantee for all orders. For details on what is and isn’t covered by our Money Back Guarantee, please visit this page.

DO NOT RETURN THE PACKAGE DIRECTLY

Returns are generally not accepted for adult products. As a buyer, you wouldn’t want to purchase a doll that has been previously used by someone else. If you have a valid reason for a return, ensure the product is in new condition. Our team will thoroughly inspect your doll package, and if we find any violations of our return policy, a refund will not be issued. In serious cases, the incident may be reported to credit agencies.

Please ensure the doll is in brand-new condition and has not been used before returning it to us. The shipping address on the packaging box is not applicable for returning custom orders and inventory orders. If you wish to return the package, please contact us for further instructions.

 

Refund Policy

DO NOT INITIATE PAYMENT CARD CLAIMS / PAYPAL DISPUTES DIRECTLY

As a trusted and professional merchant, we value our customers' interests and satisfaction. We promise reliable post-purchase support and strive to ensure a worry-free shopping experience. We genuinely hope to establish a long-term partnership with you and work together to address any concerns.

When considering initiating a dispute, we kindly request that you understand our commitment to providing you with the best shopping experience possible and our dedication to resolving any issues or concerns you may have. We sincerely urge you not to initiate a dispute but instead reach out to us directly. By doing so, we can address your concerns more promptly and provide appropriate resolutions to ensure your satisfaction.

Initiating a dispute can result in unnecessary costs and complications, such as delayed refunds or refund processing fees. By contacting us directly, we can swiftly handle any issues and ensure a smooth and satisfactory shopping experience, avoiding unnecessary expenses and inconveniences.

Refund Timeframe

Once we agree to cancel or issue a refund, it will be processed to the original payment method, whether it’s your credit card, PayPal, or Klarna account.

The refund time period for different modes of payment is as follows:

• Credit Card/Debit Card: 6-10 Business Days
• Klarna: 7 Business Days
• PayPal: 7 Business Days

If the standard time frame mentioned above has expired and you have not received the refund, please contact us for a refund number. Then contact your credit or debit card issuer or your bank for more information. DO NOT FILE A CHARGEBACK REQUEST DIRECTLY as this will delay your refund further. The refund back to the account depends on your bank.